Our support team is available Monday to Friday from 9 AM – 6 PM. We aim to respond to all queries within 24 hours.
No, only one discount coupon can be used per order.
No, only the actual amount paid will be refunded.
Yes, all discount coupons are time-bound and must be used within the validity period.
We currently accept payments via ConnectIPS, Cash on Delivery (COD), and QR code — QR can be directly scanned from your mobile banking app for payment.
Orders cannot be modified once placed. However, if you need to update details such as the delivery address, please contact our customer support within 12 hours. If your order has not been processed for shipping, you can cancel it via the Orders section of your account or by reaching out to our support team.
You can track your order through the Order section of your account once it has been shipped.
We strive to display accurate images, but slight variations in color and appearance may occur due to screen differences and lighting.
Warranty availability depends on the product and manufacturer. Please check the product description for warranty details.
The product page will indicate whether the item is in stock, out of stock, or available for pre-order.
At the moment, we do not offer customization services.
Yes, all products are sourced from trusted manufacturers and meet applicable safety standards. Where applicable, products are BPA-free, organic, or eco-friendly.
Products can be returned within 7 days if they are unused, unopened, and in their original packaging. Some items like pacifiers, baby bottles, and personal care products are non-returnable for hygiene reasons.
You can initiate a return request through your account under the Orders section.
We cover return shipping costs if the product is defective or damaged.
Refunds are processed via bank transfer and may take 7–10 business days after approval. Customers may need to provide their bank details for processing.
No, refunds only cover the actual amount paid. The discount amount will not be included.
Yes, exchanges are available within 3 days, provided the item is unused and in its original packaging.
We currently deliver within Nepal only. International shipping is not available at the moment.
Orders are typically processed within 1–3 business days. Delivery time depends on the destination:
- Kathmandu Valley: Estimated delivery within 1–3 days
- Outside Kathmandu Valley: Estimated delivery within 3–7 days, depending on the region and logistics partner.
Delays may occur due to weather, high demand, or strikes.
Yes, shipping charges are determined by our logistic partners and are displayed at checkout.
Once marked as “delivered” by the courier, we are not liable for lost or stolen packages. If you experience an issue, please contact the courier directly.